To Gain Access to Online Disputes, complete the 3 Steps below:
Online Consumer Dispute Service
By using the TransUnion Online Dispute Service, you certify that you understand and agree to the following conditions:
- Submission Requirements. You can only submit a dispute investigation or a request for a change for your own consumer disclosure. We cannot process combined requests for you and another person, including your spouse or a dependent. You can make only one submission that includes all of your requests for investigation or changes of information. If you need to submit additional requests after the online submission, you must contact TransUnion by phone or in writing. You can only submit a dispute using the Online Consumer Dispute Service if no current dispute/case is ongoing. If a current dispute/case is ongoing, you must contact TransUnion by phone or in writing. You acknowledge that in accordance with provincial laws governing credit reporting, TransUnion does not remove accurate information or information verified as accurate from your consumer disclosure.
- Not for all Items. You may not be allowed to submit a request for investigation or change information for all items on your consumer disclosure through the Online Consumer Dispute Service. For some items, you must send TransUnion your investigation request by mail or by phone.
- Online Displayed Consumer Disclosure is for Submitting Request Only. When you indicate that you want to submit a request for investigation or change of information using the Online Consumer Dispute Service, we display the latest copy of your consumer disclosure. This copy is only for you to review as you compose your request. Once you submit your request or if you cancel or do not complete your request, you will no longer be able to view this copy of your consumer disclosure. You will have to complete the authentication process again and provide consent again if you wish to access the most current copy of your consumer disclosure after you have cancelled, submitted or abandoned your request.
- Session Timing Out. You must log out or close your browser when you finish using the Online Consumer Dispute Service to ensure your consumer disclosure remains private. If your session is inactive for 12 straight minutes you will receive a warning that you will be removed from the Online Consumer Dispute Service in 3 minutes if there is no further activity.
- Disclaimers. Without limiting any disclaimer in the Website Terms, to the maximum extent permitted by applicable law, we disclaim all warranties, representation and conditions of any kind with respect to the Online Consumer Dispute Service, whether express, legal, implied or statutory. We do not represent or warrant that: (a) the Online Consumer Dispute Service will meet your requirements; (b) the Online Consumer Dispute Service will be error free or provided on an uninterrupted or continuous basis; (c) there will be no delays, no difficulties in use, no defects, or no incompatibilities with your use of the Online Consumer Dispute Service; (d) all deficiencies in the Online Consumer Dispute Service can be found or corrected; and (e) that the Website and any communication from us, whether from the Website, or otherwise, is free of viruses, malicious code, unauthorized programs, disable code, or other harmful components.
By clicking "I Agree" below:
1. You certify that:
- all of the information you provided in your request for an investigation or an information change is accurate and true;
- you are the age of majority or older in the province or territory where you live; and
- you are submitting a request in connection with your own consumer disclosure.
2. You agree that you received, reviewed and are bound by:
*I agree to the Terms and Conditions listed above
Note: The Language setting (English or French) for the remainder of the dispute process will default to the Language displayed on screen after clicking Continue.