Our goal is to maintain accurate information on your TransUnion credit report. By law, TransUnion is obligated to verify the accuracy of the information on a credit report that you dispute. If you do not recognize information on your credit report, or believe an item may be inaccurate, you may request an investigation. Only inaccurate information may be removed; negative information that is accurate will stay on your credit report as long as the governing laws allow. Changes on your credit report that occur as the result of an investigation will be made on both your consumer disclosure and your credit report.
TransUnion provides this service to you free of charge, in accordance with applicable legislation. TransUnion will not provide any additional services or treat a consumer differently due to the fact that the consumer has retained and paid a credit repair company. Whether you launch a dispute yourself or through a credit repair company, the outcome of the investigation will be the same. Please also note that the activities of credit repair companies are regulated in some provinces. For more information, please visit Consumer Protection.
How long does certain information remain on my file? Click here for details: www.transunion.ca/credit-report
What you need:
Before starting, please make sure you have all of the necessary information on hand:
- Full Name
- Current Address
- Date of birth
- Social Insurance Number (optional)
- Telephone number
- Reason for your dispute (e.g., you have paid the account, etc.)
- Documentation to support the amendment you have requested. If the amendments are to your personal information (e.g. name), please have supporting identification documentation available, such as change of name certificate, marriage certificate, etc.